At BE, we want you to be happy with your purchase. Because our products may be produced or prepared specifically for each order, we follow a clear return and exchange process designed to handle genuine product issues while reducing unnecessary returns.

1. Order Cancellation

Orders may be cancelled only before they are processed or dispatched.

Once an order has entered production, processing, or has been dispatched, cancellation may no longer be possible.

If you need to cancel an order, contact us as soon as possible with your order number.

2. Returns

Returns are accepted only for products that are eligible under this policy.

We do not generally accept returns for:

• Change of mind
• Incorrect size selected by the customer
• Incorrect product selected by the customer
• Colour preference after ordering
• Design preference after ordering
• Minor differences that do not constitute a manufacturing or printing defect
• Products that have been worn, washed, altered, damaged, or used
• Products returned without the original condition, packaging, or required tags, where applicable

Please check the product description, size chart, measurements, and other product information carefully before placing your order.

3. Exchanges

Eligible products may be exchanged for a different size, subject to product availability and the conditions of this policy.

Exchange requests must be submitted within 48 Hours of delivery.

To request an exchange, contact RETURN PORTAL with:

• Order ID
• Product name
• Reason for exchange
• Clear photographs of the product
• Any other information requested by our support team

Products must be unused, unwashed, unaltered, and in the condition required under our exchange policy.

4. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrectly printed
• Different from the product you ordered
• The wrong size due to an error during fulfilment

contact us within 48 hours of delivery.

Please provide:

• Your order ID
• Clear photographs of the product
• Clear photographs of the packaging
• A description of the issue
• An unboxing video, where available

An unboxing video can help us verify damage, missing items, or fulfilment issues. However, the absence of an unboxing video does not by itself determine whether a legitimate consumer claim can be considered. Each reported issue will be reviewed based on the available evidence.

5. Incorrect Size Ordered by the Customer

Please select your size carefully using the size chart available on the product page.

If you select the wrong size, the order will be handled according to BE's applicable exchange policy and product availability.

Where an exchange is available, additional shipping or handling charges may apply as disclosed during the exchange process.

6. Products Made to Order

Certain BE products may be produced or prepared after an order is placed.

Because these products are made or prepared specifically for an order, change-of-mind returns may not be accepted where permitted by applicable law and clearly disclosed before purchase.

This does not affect your rights in relation to products that are defective, damaged, incorrect, or otherwise not as described.

7. Refunds

Approved refunds will be processed after the returned product has been received and inspected, where a return is required.

Refunds will be issued using the original payment method wherever reasonably possible, subject to applicable payment-provider processing timelines.

The refund amount and any applicable deductions will be communicated to you during the resolution of your request.

8. Refund Processing Time

Once a refund has been approved, processing may take 7 days, depending on the payment method and financial institution.

The time taken for the amount to appear in your account may vary after the refund has been initiated.

9. Shipping Charges

Shipping charges associated with returns or exchanges will be handled according to the reason for the return and BE's applicable policy.

Where the issue is attributable to a BE fulfilment error, defective product, damaged product, or incorrect product being sent, BE will determine the appropriate resolution, including applicable return shipping arrangements.

10. Non-Eligible Products

A return or exchange may not be accepted where the product:

• Has been worn
• Has been washed
• Has been altered
• Has been damaged after delivery
• Shows signs of use
• Is missing required tags or packaging, where applicable
• Has been modified by the customer
• Is returned outside the applicable return or exchange period

This section does not limit any rights available to consumers under applicable law.