Exchange Exclusions

At be, we're committed to delivering premium-quality products and an exceptional shopping experience. To maintain the highest standards of quality, hygiene, and fairness, certain products and situations are not eligible for exchange.

Please review the following exclusions before placing your order or requesting an exchange.

Products are not eligible for exchange if:

1. Used, Worn, or Washed Items
Products that have been worn, washed, ironed, altered, stained, carry perfume or deodorant odors, or show any signs of use or tampering cannot be exchanged.

2. Missing Original Tags or Packaging
Items returned without their original tags, labels, packaging, or proof of purchase (invoice or order confirmation) will not be accepted.

3. Exchange Request Submitted After the Allowed Timeline Exchange requests must be raised within 48 hours of delivery. Once approved, the product must be shipped back within 3 calendar days. Requests or returns received beyond these timelines will be automatically declined.

4. Customer-Caused Damage
Products damaged due to improper handling, cutting, tearing, stretching, stains, burns, water exposure, chemicals, or any other customer-induced damage are not eligible for exchange.

5. Multiple Exchange Requests
Only one exchange per order is permitted. Additional exchange requests for the same order or product will not be accepted.

6. Sale & Promotional Items
Products purchased during clearance sales, limited-time promotions, or marked as Final Sale or Non-Exchangeable are not eligible for exchange.

7. Incorrect Size Ordered by the Customer
Please refer to our size guide before placing your order. Exchanges due to incorrect size selection are subject to product availability and our exchange policy. If the requested size is unavailable, the exchange request may be declined.

8. Limited Edition & Exclusive Drops
Products from limited-edition collections, exclusive releases, or special collaborations may not be eligible for exchange unless the item received is defective or incorrect.

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Quality Check

Every returned product undergoes a quality inspection before an exchange is approved. be reserves the right to reject any exchange request if the product does not meet the conditions outlined in this policy.

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Need Help?

If you've received a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery with your order number and clear photos of the item. We'll work to resolve the issue as quickly as possible.